At Luxe Pottery, we’re committed to offering a seamless, confident shopping experience — from the moment you browse to the final placement of your pots. Below, you’ll find answers to some of our most commonly asked questions about materials, care, shipping, and services.
Frequently Aked Questions
What materials are your pots and planters made from?
We offer a wide range of premium materials from high qulaity recycled plastics though to heavy duty concrete planters and pots.
Are your planters suitable for outdoor use?
Yes! Our planters are UV-resistant, frost-proof, and designed to handle all weather conditions. Be sure to check the product description for specific recommendations and drainage details.
Do you offer a collection service?
Yes, we highly recommend you come into our showroom in Melbourne, if you can - we have a stunning showroom and wide range on display.
How do I choose the right size planter for my plant?
We recommend selecting a planter that’s 5 -10cms wider than your plant’s current pot. For larger plants or root-heavy species, choose a deeper planter to allow room for growth. Our sizing guide offers clear dimensions in both inches and centimeters.
Can I use these planters indoors?
Absolutely. Many of our designs are perfect for interiors—stylish, lightweight, and floor-safe. We suggest pairing indoor pots with saucers or inserts to catch excess water and protect your surfaces.
Do you offer wholesale or trade discounts?
Yes! We work with interior designers, landscapers, commercial projects, and retailers. Contact our team for bulk pricing, trade terms, and personalized service options. Minimum orders (1 pallet) does apply.
What if my planter arrives damaged?
We take great care in packaging, but if your order arrives damaged, please contact us within 48 hours with photos and your order number. We’ll quickly arrange a solution —your satisfaction is our priority.